The Harvard Journal of Law has come out with a new 45 page report called Internet Defamation as a Profit Center: The Monetization of Online Harrasment. Google-Bomb has a great synopsis of the report, and as you could guess–the report is overwhelmingly negative. I’d bet customers of corporate reputation management companies would disagree with the overwhelmingly negative presentation of the idea of reputation management.
http://www.google-bombs.com/?p=370